Refund Policy
For our customers, the sections below set out returns, exchanges, and refunds. This guidance applies to burtubees.shop. For help with this page, contact Support@burtubees.shop.
How we handle order problems
For purchases made through this website, our store applies the following guidance on order problems. If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly with your order details and photos of the issue so we can provide a free replacement, exchange, or refund as appropriate. This section applies specifically to burtubees.shop. Questions about this section may be sent to Support@burtubees.shop.
What customers should know about exceptions
For purchases made through this website, our store applies the following guidance on exceptions. For personal-care items, please keep the product unopened and unused when requesting a change-of-mind return. This condition does not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, or any non-waivable consumer rights. This section applies specifically to burtubees.shop. Questions about this section may be sent to Support@burtubees.shop.
Our approach to eligibility
For purchases made through this website, our store applies the following guidance on eligibility. For return or exchange assistance, contact Support@burtubees.shop or 205-311-8922. This section applies specifically to burtubees.shop. Questions about this section may be sent to Support@burtubees.shop.
What customers should know about starting a request
The following starting a request guidance applies to purchases from our store. When requesting a return or exchange, contact us at Support@burtubees.shop before sending the item. Once the request is approved, our store will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted. This section applies specifically to burtubees.shop. Questions about this section may be sent to Support@burtubees.shop.
Information covering support
The following support guidance applies to purchases from our store. Your bank or payment provider may require additional time to post the credit after we process it. Contact us promptly to request cancellation or an order change before shipment; requests cannot be guaranteed once fulfillment is underway. After shipment, the return process applies. This section applies specifically to burtubees.shop. Questions about this section may be sent to Support@burtubees.shop.
Information covering eligibility
For purchases made through this website, our store applies the following guidance on eligibility. We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason. This section applies specifically to burtubees.shop. Questions about this section may be sent to Support@burtubees.shop.
What customers should know about condition of returns
Customers can rely on the following guidance from our store about condition of returns. For a change-of-mind return, the item must be unused, in its original condition and original packaging, with its included components. Please provide your order number or other proof of purchase. These condition requirements do not restrict assistance for damaged, defective, missing, or incorrectly supplied items. No restocking fee is charged. This section applies specifically to burtubees.shop. Questions about this section may be sent to Support@burtubees.shop.
What customers should know about refund timing
This refund timing section covers orders and visits through this website. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days. This section applies specifically to burtubees.shop. Questions about this section may be sent to Support@burtubees.shop.
Merchant Details
Business name: burtsbees
Store name: burtsbees
Email: Support@burtubees.shop
Phone: 205-311-8922
Physical address: 1000 Highway 95, Helena, Alabama, 35080, United States